First Impressions Count

Arrival Management Group was established in 2001 in response to a clients need to establish a customer focused car parking facility. Our client's main emphasis was on 'first impressions' for visitors to a new retail facility and this now forms the basis of how we want to differentiate our management service from our competitors.

Through our sister companies we have the skill base to provide a total solution to car park operations. In many cases, the integration of parking equipment with staffing is a key factor in balancing the clients service requirements with commercial efficiency.

We have had experience in managing car park facilities with different user groups which requires innovative solutions to maximise efficiency. Our management staff are specifically trained to ensure the highest standard of customer contact is maintained at all times.

Does your parking facility provide the best first impression for your customers and users?

Our Management Principals

Arrival Management Group approach every project with a specific Project Plan that identifies the clients goals and strategy to ensure the achievement of those goals. Our basic management principals for any car park include the analysis and implementation of the following core areas;

• Risk assessment of the facility
• Operational safety and efficiency review and plan
• Cleaning and maintenance program
• Customer contact plan
• Revenue management plan
• Scheduled audits of management plan